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VisionSmall

OUR VISION

Our vision is to transfer skill and knowledge to students interested in insurance verification out there

MissionSmall

OUR MISSION

Our Mission is to develop a pool of skilled and knowledgeable insurance validators that will make a difference

Welcome to iVerification Academy

iVerification Academy (IA) was established to develop training material and train validators/verifiers and insurance investigators in order to ensure skills transfer to a younger generation. SCIVS and the insurance industry require validators/verifiers to be able to handle any type of claim (Motor and Non-motor, Fire and Water damage claims, Health claims, etc) all of which are complex in nature and are investigated or assessed differently.

Our research has shown that many of the insurance industry’s skill and expertise disappear when experienced validators/verifiers or insurance investigators resign/retire and very little skills transfer actually takes place. Many of the older generation validators and verifiers are actually in their own right Subject–Matter-Experts (SME’s).

IA was registered on 24 August 2017 and a subsidiary of South Cape Insurance Verification Service (SCIVS).

SCIVS was established in 2014 and the company’s primary business is the verification of insurance claims for various insurers, brokers and other financial institutions throughout South Africa. SCIVS is involved in the day-to-day verification of a wide range of insurance claims. As the company grew there was a need to create a sustainable pipeline of skilled and experienced validators/verifiers (called insurance investigators).

SCIVS has been involved in the investigation of Insurance fraud for many years and has thus developed a close relationship with the Insurance Crime Bureau (ICB) and is also an Associated Member with the ICB. SCIVS also has membership with the International Association of Auto Theft Investigators (IAATI) and International Association of Special Investigation Units (IASIU).

Success Story

Professional Insurance Verifier Programme

Duration of the programme is expected to be six months.

Our online programme will consist of the following activities:

  • Registration for the programme
  • Diagnostic assessment to determine the current knowledge level
  • Self-study with various activities including self-assessment/videos/internet search, etc.
  • Report writing based on a scenario
  • Summative assessment
  • Students receive a Certificate on completion

Future development

Future development includes the following:

  • Healthcare and  medical claims verification
  • Long term verification (Life Insurance)
  • Advance Motor verification (extraction of data from ECU, speed determination etc.)
  • Validation of specific documentation – passports etc.