The claim handling process involves three primary elements: investigation, evaluation, and settlement (disposition). After investigating a claim and determining that it is covered, either in full or in part, a claim handler will set an appropriate reserve, evaluate the loss to decide how much should be paid on the claim, and settle the claim. After the claim has been paid, the claim handler may be able to recover all or part of the payment through subrogation or salvage. Claim Evaluation and Settlement course focuses on these aspects of the claim handling process.
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