Claim Investigation

Claim Investigation

Course Overview

The claim handling process involves three primary elements: ​ investigation​, ​ evaluation,​ and settlement (disposition)​. This course focuses on investigation: gathering pertinent details about the claim to determine whether the loss is covered.

Learning Objectives

After you complete this course, you will be able to understand: –

  • The three basic steps used to investigate property and casualty claims; verifying coverage, obtaining information about the claim and verifying and comparing this information;
  • How to handle claims so that the information gathered during the investigation can be used as evidence in court;
  • How to determine whether an insured is legally liable for loss,
  • What types of laws may be involved in auto liability claims?
  • Specific steps to follow when investigating auto liability, workers’ compensation, fire and ‘fall down’ claims.

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