Customer Service for Insurers

Customer Service for Insurers

Course Overview

Learn to see service from the customers’ view. Here is a definitive study of quality customer service in the insurance environment. This course will teach you to establish rapport, develop relationships, listen actively, take ownership of problems, speak positively, and help irate customers.

Every insurance professional who has contact with clients faces the challenge of communicating so clients feel they have received the best service possible. The ​Customer ​ Service for Insurers course will help develop the skills to communicate effectively in every customer interaction. All insurance personnel who work directly with clients can benefit from this course, including:

  • Customer service representatives;
  • Claims employees;
  • Producers;
  • Support personnel; and
  • Underwriters

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