Insurance Law and Practice
Course Overview The insurance industry infiltrates nearly every aspect of our personal lives and, for some of us, it influences nearly every aspect of our work. This program covers the essentials of insurance and insurance law for those working in the insurance industry or those whose work involves matters related to insurance. It explains risk […]
Customer Service for Insurance Professionals
Course Overview Gain an understanding of continuous improvement principles and develop the customer focus you need to attract and keep customers. This course will teach you the continuous improvement principles that will help you attract new clients while retaining current customers. It will provide you with a comprehensive overview of the role of customer service […]
Ethical Guidelines for Insurance Professionals
Course Overview Ethical behavior is crucial to preserving not only the trust on which insurance transactions are based, but also the public’s trust in our industry as a whole. The Ethical Guidelines for Insurance Professionals learning course was designed specifically for insurance practitioners and uses insurance-based case studies to outline an ethical framework. Bottom-Line Benefits: […]
Customer Service for Insurers
Course Overview Learn to see service from the customers’ view. Here is a definitive study of quality customer service in the insurance environment. This course will teach you to establish rapport, develop relationships, listen actively, take ownership of problems, speak positively, and help irate customers. Every insurance professional who has contact with clients faces the […]
Agency Operations and Sales Management
Course Overview This course focuses on insurance agency formation and the environment in which producers work. It describes and applies organizational management principles to the agency environment, reviews how to develop the public image of the insurance agency with an insurance consumer, and proposes solutions to the various issues agency principals and managers face. It […]