In order to offer a comprehensive range of study options in the field of General Insurance and Insurance Investigation, we are happy to announce that we have formed a partnership with the Insurance Institute of East Africa and are able to offer you their courses as well.

Please note, clicking on the course links will redirect you to the relevant page on their website.

  • All
  • Claims
  • Insurance Fraud
  • Life
  • Operations
  • Underwriting

Agency Operations and Sales Management

Course Overview This course focuses on insurance agency formation and the environment in which producers work. It describes and applies organizational management principles to the agency environment, reviews how to develop the public image of the insurance agency with an insurance consumer, and proposes solutions to the various issues agency principals and managers face. It …
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Claim Evaluation and Settlement

Course Overview The claim handling process involves three primary elements:  investigation, evaluation, and settlement (disposition). After investigating a claim and determining that it is covered, either in full or in part, a claim handler will set an appropriate reserve, evaluate the loss to decide how much should be paid on the claim, and settle the claim. After …
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Claim Handling Fundamentals

Course Overview This course enables you to understand and apply principles relating to the investigation and the loss adjustment process for auto claims. Topics include an overview of the various types of claims that are covered under an auto policy, how to analyze liability in auto claims, the investigation and valuation of auto physical damage …
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Claim Investigation

Course Overview The claim handling process involves three primary elements:  investigation,  evaluation, and settlement (disposition). This course focuses on investigation: gathering pertinent details about the claim to determine whether the loss is covered. Learning Objectives After you complete this course, you will be able to understand: – The three basic steps used to investigate property and …
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Communication Skills for Claim Professionals

Course Overview One of the biggest concerns in the insurance industry today is “how to create a customer-focused organization”. This question forces insurance companies to take a closer look into their organization to identify where improvements can be made to increase customer satisfaction through better customer service performance. This process includes looking beyond the organization …
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Customer Service for Insurance Professionals

Course Overview Gain an understanding of continuous improvement principles and develop the customer focus you need to attract and keep customers. This course will teach you the continuous improvement principles that will help you attract new clients while retaining current customers. It will provide you with a comprehensive overview of the role of customer service …
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Customer Service for Insurers

Course Overview Learn to see service from the customers’ view. Here is a definitive study of quality customer service in the insurance environment. This course will teach you to establish rapport, develop relationships, listen actively, take ownership of problems, speak positively, and help irate customers. Every insurance professional who has contact with clients faces the …
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Cyber Risk Insurance

Course Overview The risk of falling victim to a cyber crime is a serious and growing threat for businesses worldwide. Any company, regardless of size, that uses the internet or smartphones in its business operation is vulnerable. According to a recent estimate, the annual cost of cyber crime in the United States is more than …
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Ethical Guidelines for Insurance Professionals

Course Overview Ethical behavior is crucial to preserving not only the trust on which insurance transactions are based, but also the public’s trust in our industry as a whole. The Ethical Guidelines for Insurance Professionals learning course was designed specifically for insurance practitioners and uses insurance-based case studies to outline an ethical framework. Bottom-Line Benefits: …
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Executive Certificate in Risk Management and Insurance

Course Overview This course provides an introduction to insurance principles, underwriting, claims, and risk management. It is ideal for professionals who are new to the insurance business or who work in nontechnical positions in the industry e.g. agents, producers and customer service teams and would like to learn more about the insurance mechanism. It is …
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Financial Institution Fraud

Course Overview Financial institutions have always been a target for criminals. But in this age of technological advancements and increases in organized criminal activity, financial institutions are finding it difficult to stay ahead of the fraudsters. Add to this the significant regulations related to the industry and it becomes clear that personnel must maintain constant …
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Foundation Course in Risk Management and Insurance

Course Overview This course provides an introduction to insurance principles, underwriting, claims, and risk management. It is ideal for professionals who are new to the insurance business or who work in nontechnical positions in the industry and would like to learn more about the insurance mechanism. Through the course, learners will gain confidence in serving …
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General Insurance Underwriting Fundamentals

Course Overview This course covers the key categories of risk and the steps involved in managing risk. It also describes the functions of underwriting, the underwriting process and the most common forms of reinsurance, insurance contracts and processing proposals. Learning Objectives After you complete this course, you should be able to: Recognise and classify risks …
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Insurance Fraud Awareness

Course Overview Most people who purchase insurance and those who make insurance claims are honest. They know the value of insurance, respect it, and would never dream of cheating an insurance company in any way. Still, it’s a sad fact that the insurance industry has for many years been a direct target for many fraud …
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Insurance Fraud for Claims Professionals

Course Overview The insurance business, by its very nature, is susceptible to fraud. Insurance is a risk distribution system that requires the accumulation of liquid assets in the form of reserve funds that are, in turn, available to pay loss claims. Insurance companies generate a large steady flow of cash through insurance premiums. Steady cash …
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Insurance Law and Practice

Course Overview The insurance industry infiltrates nearly every aspect of our personal lives and, for some of us, it influences nearly every aspect of our work. This program covers the essentials of insurance and insurance law for those working in the insurance industry or those whose work involves matters related to insurance. It explains risk …
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Insurance Packages for Small Businesses

Course Overview Insurance Packages for Small Businesses is designed primarily for insurance personnel who will work with their company’s package policies for small- to medium-sized businesses. Before studying the course, students should have an understanding of basic property-casualty insurance principles. The course introduces you to the concept of packaging separate lines of commercial insurance together …
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Liability Insurance Practices

Course Overview Liability Insurance Practices is a course that provides a broad understanding of the main issues involved in liability claims. It examines the claim representative’s role in determining coverage and legal liability for third-party claims, including those affected by homeowners policies and commercial general liability (CGL) coverage. Claim investigation, damages evaluation, and settlement practices …
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Life Concepts

Course Overview Get a comprehensive look at the life insurance industry. Beginning with basic insurance concepts and explanations of life insurance, annuities, and policy types, this course covers the need for life insurance and its uses in retirement planning, estate planning, and business planning. It also focuses on general information about insurance, including insurance, underwriting, …
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Marine Claims Management

Course Overview This course covers the legal terms and concepts, and explains the process, principles and adjustment of claims. It also covers the general average and salvage and their application to hull and cargo claims and analysis, and adjustments to marine land-based claims. Learning Objectives Upon completion of the course, you should be able to: …
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Marine Underwriting Management

Course Overview Some cynics have suggested that the more an underwriter knows the business, the less he or she will be inclined to accept risks and insure. This however, is hardly the way to run a successful insurance business. The essence of underwriting is to assess and accept insurable risks, apply appropriate insurance conditions and …
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Motor Claims Fundamentals

Course Overview This course enables you to understand and apply principles relating to the investigation and the loss adjustment process for auto claims. Topics include an overview of the various types of claims that are covered under an auto policy, claims handling activities, how to analyze liability in auto claims, the investigation and valuation of …
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Motor Claims Investigation

Course Overview This is a course in motor claims investigation, one of the most important aspects of property and liability claims adjusting. Simply put, it is the adjuster’s or claim representative’s job to investigate and gather the facts surrounding an accident or loss. Claims adjusters cannot make facts, but they can unearth them. Investigation is …
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Motor Claims Practices

Course Overview This course enables you to understand and apply principles relating to the investigation and the loss adjustment process for auto claims. Topics include an overview of the various types of claims that are covered under an auto policy, how to analyze liability in auto claims, the investigation and valuation of auto physical damage …
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Reinsurance for Insurance Practitioners

Course Overview Reinsurance plays a key role in the world of insurance. As you study this course, you will see how reinsurance helps insurance companies accomplish their goals and deliver the protection insureds need to achieve and maintain financial stability. It is important, therefore, for every insurance professional, regardless of his or her specific job, …
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Risk Management for Insurers

Course Overview This course introduces you to risk management, and then it takes you step-by-step through the risk management process. This process can be applied to both personal and business risks. It presents a variety of options for treating risk situations, with a special emphasis on the need to offer clients a combination of approaches …
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Selling Disability Income Insurance

Course Overview Explain the major forms of disability income insurance to your clients. This course explains the disability income risk and the protection afforded by this type of insurance. Both the individual and business markets are considered along with common riders and underwriting. The information in this course is designed to help insurance agents get …
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Underwriting Practices

Course Overview Underwriting is the process of selecting certain types of risks and rejecting others so the insurance company will have a book of business that will create a profit for the company. Underwriting also involves pricing risks and determining policy terms and conditions. But who decides which risks are acceptable to the company? How …
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Underwriting Skills for Agents

Course Overview Underwriting is a critically important function and is performed each time an insurance application is taken. Its purpose is to determine if applications represent risks acceptable to the insurer to determine whether or not the insurer will issue a policy to an applicant. Underwriting is based on a variety of criteria, established by …
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