iVerification Academy

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Motor Claims Practices

Course Overview This course enables you to understand and apply principles relating to the investigation and the loss adjustment process for auto claims. Topics include an overview of the various types of claims that are covered under an auto policy, how to analyze liability in auto claims, the investigation and valuation of auto physical damage […]

Communication Skills for Claim Professionals

Course Overview One of the biggest concerns in the insurance industry today is “how to create a customer-focused organization”. This question forces insurance companies to take a closer look into their organization to identify where improvements can be made to increase customer satisfaction through better customer service performance. This process includes looking beyond the organization […]

Liability Insurance Practices

Course Overview Liability Insurance Practices is a course that provides a broad understanding of the main issues involved in liability claims. It examines the claim representative’s role in determining coverage and legal liability for third-party claims, including those affected by homeowners policies and commercial general liability (CGL) coverage. Claim investigation, damages evaluation, and settlement practices […]

Motor Claims Investigation

Course Overview This is a course in motor claims investigation, one of the most important aspects of property and liability claims adjusting. Simply put, it is the adjuster’s or claim representative’s job to investigate and gather the facts surrounding an accident or loss. Claims adjusters cannot make facts, but they can unearth them. Investigation is […]

Marine Claims Management

Course Overview This course covers the legal terms and concepts, and explains the process, principles and adjustment of claims. It also covers the general average and salvage and their application to hull and cargo claims and analysis, and adjustments to marine land-based claims. Learning Objectives Upon completion of the course, you should be able to: […]

Claim Investigation

Course Overview The claim handling process involves three primary elements: ​ investigation​, ​ evaluation,​ and settlement (disposition)​. This course focuses on investigation: gathering pertinent details about the claim to determine whether the loss is covered. Learning Objectives After you complete this course, you will be able to understand: – The three basic steps used to investigate property and […]

Claim Evaluation and Settlement

Course Overview The claim handling process involves three primary elements: ​ investigation, evaluation,​ and settlement (disposition).​ After investigating a claim and determining that it is covered, either in full or in part, a claim handler will set an appropriate reserve, evaluate the loss to decide how much should be paid on the claim, and settle the claim. After […]

Motor Claims Fundamentals

Course Overview This course enables you to understand and apply principles relating to the investigation and the loss adjustment process for auto claims. Topics include an overview of the various types of claims that are covered under an auto policy, claims handling activities, how to analyze liability in auto claims, the investigation and valuation of […]

Claim Handling Fundamentals

  Course Overview This course enables you to understand and apply principles relating to the investigation and the loss adjustment process for auto claims. Topics include an overview of the various types of claims that are covered under an auto policy, how to analyze liability in auto claims, the investigation and valuation of auto physical […]